GPU: ASUS TUF Gaming RTX 3080 OC 10GB
MOBO: AsRock Steel Legend x570
CPU: AMD Ryzen 9 3900X
PSU: GIGABYTE P750GM 80+ Gold
OS: Windows 10 Version 1909 – 1909-OS Build 18363.1256
RAM: G.Skill TridentZ RGB 32GB DDR4 3200MHz
Display: ASUS ROG SWIFT PG258Q
Hey guys, I’ve been haunted by a problem I have not been able to solve and its got me on my last legs.
I’ve recently replaced nearly all my hardware, each piece a few weeks apart form one another. about a week or so after my final hardware upgrade: an ASUS TUF Gaming RTX 3080 OC 10GB, My monitor is randomly going black screen/no signal. I’ll walk through the chain of events and troubleshooting.
Day 1: Monitor loses signal. I can still hear discord and windows notification, along with game i was currently running. Display required system restart.
Day 2: Multiple instances of Display losing signal roughly 2-5 hours apart. Display required system restart
Day 3: Monitor loses signal while booting windows before I can get to the login screen. Cannot get display to make it beyond windows login for full day
This is where my first troubleshooting attempts began. I swapped display port input on the GPU, no fix. I swapped to a 1080p 60hz display using HDMI, no fix. I swapped power to a different circuit in the house, no fix. Clean driver uninstall/reinstall, Disabled G-Sync, re-seat GPU + RAM, disconnect and reconnect all cables, no fix.
When i swapped out the 3080 for my old MSI GTX 1080, the problem stopped, and never came back. this led my to believe the problem is with the 3080 GPU. I am unsure if the problem is primary, with the GPU itself, or secondary, with the PSU or monitor.
I’ve attached a windows event log. I noticed a string of 5 warning events from 5:23:53 – 5:24:15 from today: 12/26/2020 These seem to be associated with the display failure.
If its worth anything, when i lose my monitor I receive the following windows notification 4-5 times: DISPLAY DRIVER FAILED TO START, using Microsoft Basic Display Driver instead. Check Windows Update for a newer display driver.
I’ve brought this computer into a local MicroCenter, and they said that they were unable to recreate the issue. This likely has no merit. the computer can at times go nearly two days without issue. they looked at it for a few hours and told me to pick it up
The problem now only appears to happen while gaming. only games I’ve been playing are World of Warcraft and Cyberpunk 2077.
Any help or advice would be greatly appreciated. I’m somewhat certain this is a windows issue. Thanks in advance for any help! again it is greatly appreciated.